FAQs
Do I need an appointment for an estimate?
No, appointments are not necessary for your estimate to be completed. However if you call in advance, it will help to ensure there is not a long wait on busier days. Call us at 506.458-8448.
Do you charge for estimates?
All estimates are free. Call us at 506.458-8448.
Repair Process
Here are the different stages of a typical repair. Naturally, those steps can change depending on the extent of the damages on your vehicle.
- Assessment of Damages and Insurer Contact
Initially, an estimator makes a damage assessment on the vehicle in order to evaluate the cost of repairs to bring it back to its pre-accident condition. This estimate will include labour, parts and materials. Once the estimate has been completed, Bamford’s Collision Service will submit it for approval to the insurance company, or to the vehicle owner, if the repair is to be paid by our client or a third party. - Scheduling and Ordering Parts
Once the repair has been approved by the insurance company, we will contact you to schedule your work and to ask your permission to order any parts. Your insurance policy and the policy of the insurer dictate the use of OEM (original equipment manufacturer) parts or the use of quality certified aftermarket parts. - Structural Repairs
The work order is given to the technician who has been assigned to repair the vehicle. The damaged parts are dismantled. If additional damages have been found, the repair planner will adjust the estimate to include the new cost of repair and return it to the insurance company. If damages to internal structure of the vehicle are detected, they will be repaired on our Frame Machine. - Cosmetic Repairs
After the vehicle is removed from the Frame Machine, if this is required, repairs to the body & replacement of parts are done. - Painting/Polishing of the Vehicle
All the body panels requiring painting and polishing are carefully prepared. At Bamfords, we can mix any shade of colour, using the vehicles exterior paint code. If a paint code is not available, we use a spectrophotometer to properly identify the exact shade of the vehicle’s current colour. We use the industry leading Axalta (formerly Dupont) Coating System. The exterior finish is applied and “baked” in our specifically designed downdraft spray booth. The vehicle is then polished as needed to reach or exceed the original finish quality. - Reassembly
The vehicle returns to the collision repair department to have parts such as door handles and mouldings reinstalled. - Mechanical Repairs
In addition to body repairs, it is possible that mechanical parts have been damaged. All mechanical repairs requiring work from a specialist, such as replacing air bags, are undertaken at this point. - Washing the Bodywork
The vehicle is washed and cleaned inside and out. - Quality Control
Throughout the entire process the vehicle is inspected to ensure that the work has been completed in compliance with Bamford’s Collision Service’s rigorous quality standards. Some vehicles may also require a road test. If there is anything that does not operate correctly, the vehicle will be repaired or, if the problem is not related to the accident, the vehicle owner will be informed. - Taking Possession of the Vehicle
The customer takes possession of his/her vehicle. The customer service representative gives him/her the documentation related to his file such as the invoice, etc.
We plan your repair so that your vehicle meets the highest level of industry standards. Following strict insurance guidelines and best repair practices.